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Guest Relationship Executive-front Office(female)

4 - 9 YearsBhubaneshwar

Posted: 58 days ago

Job Description

POSITION SUMMARY:
Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities.
Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps.

DUTIES AND RESPONSIBILITIES:
  • Welcome guests during check-in and giving a fond farewell to guest while checkout.
  • Handling guest complaints and concerns in an efficient and timely manner.
  • Overseeing VIP guests, arrivals and departures.
  • Coordinating and multi-tasking job duties in a busy environment.
  • Should possess detailed information about the Hotel, city as well as the competition.
  • Detailed information regarding arrivals and room requirements.
  • Providing excellent customer service as per hotel standards.
  • Providing information regarding the Hotel, town attractions, activities etc.
  • Check on VIP reservations, complete their pre-registration formalities.
  • Maintain up-to date information on room rates, current promotions, offers and packages
  • Co-ordinate with housekeeping for clearing of rooms.
  • Collect Guest feedback during guest departure along with his likes and dislikes.
  • Perform basic cashier activities as and when required.
  • Maintain guest lockers for safe custody.
  • Give proper and complete handover to the next shift
  • Should be able to handle all guests without bias or prejudice.
  • Adhere to strict staff grooming and hygiene standards.
  • Good command of the English language is essential, both written and verbal
  • Must possess strong organization time management skills, attention to detail.
  • Must be guest service focused and a team player.
  • Positive attitude and outgoing personality is essential.
  • Must be able to work shifts - days, evenings, weekends,holidays & over night shifts.
  • Ability to relate well to Hotel guests and employees.
  • Personable, enthusiastic, self-motivated and able to work independently.
  • Observant, discriminating and detail-oriented
  • Ability to understand and carry out oral and written instructions and request clarification when needed.
  • Strong interpersonal and organizational skills.


Salary: Not Disclosed by Recruiter
Industry: Travel / Hotels / Restaurants / Airlines / Railways
Functional Area: Hotels, Restaurants
Role Category: Front Office/Customer Care
Role: Front Office/Guest Relations Executive/Manager
Employment Type: Permanent Job, Full Time
Keyskills:

Desired Candidate Profile


Education:UG -BHM - Hotel Management
PG - PG Diploma - Any Specialization, Other

Company Profile

Mayfair Hotels And Resorts Limited
MAYFAIR Hotels & Resorts Ltd runs luxury properties spread across a melange of captivating settings in India including dreamlike mountains, idyllic beaches and vibrant cities. Guests can choose from varied options like a heritage property up in the hills, a beautiful beachfront hotel, a delightful spa resort or a business hotel amongst others. The ten hotels and resorts are set in four diverse Indian states with the locations being Goa, Gangtok in Sikkim, Darjeeling in West Bengal, Kalimpong in West Bengal, Bhubaneswar, Puri, Rourkela and Gopalpur in Orissa. We offer authentic hospitality, thoughtful service, lavish accommodation and world class facilities. We believe in the adage, “Stay with Us, Stay with Nature� and this is well exhibited in the emphasis on an affinity to nature in the fetching architecture, the beautiful landscaping and the overall design of our properties.
View Contact Details+
Contact Details

Recruiter Name:Manita Pradhan

Contact Company:Mayfair Hotels And Resorts Limited

Email :recruitment@mayfairhotels.com

Website:http://careers.mayfairhotels.com